Website Privacy Policy

Who we are

Marine Solutions Australia (ABN 18 657 971 438) ("MSA", "we", "us") operates from Shop 34, 76-84 Waterway Drive, Gold Coast City Marina, Coomera QLD 4209 and runs the website marinesolutions.au. This policy explains how we handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). You can contact us about anything in this policy on 07 5612 7161 or sales@marinesolutions.au.

What we collect

When you contact us or submit a form on this site, we collect the information you provide:

• Enquiry, quote and contact forms, your name, email address, phone number, vessel or project details, and your message.
• Job applications, your name, contact details, CV/résumé and any information you include in it.
• Newsletter signup, your email address, the date and time you signed up and the IP address the signup came from. We keep that record as evidence of your consent.
• Phone and email, information you give us when you call or email directly.

Some information is collected automatically when you use the site:

• Analytics, we use Google Analytics to understand how the site is used: pages visited, approximate location, device and browser type. This uses cookies.
• Usage recording, we use Microsoft Clarity to see how visitors interact with pages: scrolling, clicks, taps and mouse movement, and session replays built from that data. Anything you type into a form is masked before it leaves your browser. Clarity uses cookies and processes technical data such as your IP address, device and browser type. Microsoft's privacy statement describes how it handles this data.
• Embedded videos, some pages show our YouTube videos. Nothing loads from YouTube until you press play; the player then loads from YouTube's privacy-enhanced domain (youtube-nocookie.com), and YouTube may process technical data such as your IP address and set cookies or local storage once the video plays. Google's privacy policy describes how it handles this data.
• Security and spam protection, our forms are protected by Google reCAPTCHA, which processes technical data such as your IP address and browser characteristics to distinguish people from bots.
• Server logs, standard web-server logs record IP addresses and requests for security and troubleshooting.

How we use it

• To respond to your enquiry and provide, quote and deliver the services or products you ask about.
• To assess job applications and manage recruitment.
• To keep business records of work performed (including where required for insurance or warranty purposes).
• To operate, secure and improve the website.
• To send you our monthly newsletter, only if you sign up for it and then confirm your address by clicking the link in the confirmation email. Every issue carries an unsubscribe link, and unsubscribing takes effect straight away.

We do not use your details for marketing lists you haven't asked to join, and we do not sell personal information.

Who we share it with

We share personal information only where needed to run the business:

• Service providers, form submissions are stored on our systems and delivered to us by email through our email provider (Resend); analytics and spam protection are provided by Google, and usage recording by Microsoft (Clarity). Newsletter signups are stored and sent through Mailchimp (Intuit), which records your email address, signup time and IP address and the confirmation click. These providers process data on our behalf.
• To deliver your job, where your work involves an insurer, marina, surveyor or equipment supplier, we share the details needed to carry out that work (for example, providing repair documentation to your insurance company at your request).
• Where required by law.

Some of these providers store or process data outside Australia (including in the United States). By submitting information through the site you consent to that handling.

Storage, security and retention

Personal information is held on access-controlled systems. We keep enquiry and job records for as long as needed for the purposes above and to meet legal and insurance record-keeping obligations. Job applications are kept for the recruitment round they relate to unless you ask us to keep your details on file for future roles.

Cookies

The site uses cookies for analytics (Google Analytics, Microsoft Clarity) and security (reCAPTCHA), and YouTube may set its own when you play an embedded video. You can block or delete cookies in your browser settings; the site will still work, though our analytics won't record your visit.

Access, correction and complaints

You can ask us at any time to access, correct or delete the personal information we hold about you, email sales@marinesolutions.au. If you have a privacy complaint, contact us first and we'll respond promptly. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We'll post any changes to this policy on this page and update the date at the top. See also our Website Terms of Use.